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What happens if my order is damaged?
Please
do not accept delivery of any items that appear to be damaged.
Simply notify the delivery person that the order is damaged and refuse
delivery. Contact us, and we will replace your damaged order
ASAP. If you notice that your order is damaged after accepting
delivery, please fill our replacement form and fax it back to us. You
must notify us of any damages within 7 days of the receipt of your
order. Please include detailed information about the damages and
the parts which need replacement. Upon receipt of your
replacement request form we will ship out your replacement part or
parts FREE OF CHARGE. Please note that replacement orders ship
out about 5-7 days after receipt of your replacement form
How long
until I receive my order?
All
in-stock items ship out in 3-4 days. The actual shipping time varies
from 3-14 business days depending on the shipping distance (most orders
are shipped from CA).
What
happens after I order?
After placing an
order you will receive an email confirmation of the items ordered, the
price charged, and your shipping address. After approximately 4
days we will send an email containing the name of the shipping company,
a tracking number, and directions for tracking the status of your order
shipment online or by telephone. Please allow 4 business days
after placing your order to receive a tracking number.
What is
your return policy?
Contact us within 7 days of delivery if you want to return your
sporting goods..
We will
refund the cost of the returned items minus any shipping & handling
fees, including shipping costs to return items to us. In addition,
there will be a 15% re-stocking fee assessed to receive, inspect, and
re-package your return.
Returned
merchandise should be completely intact and packaged in its original
packing materials. Before returning any product, obtain approval by
contacting us and please provide the following information: customer
name, item(s) to be returned, and the nature of the problem.
Once we have
received your return, we will apply the credit amount (less all
accumulated shipping and restocking fees).
How will
my order ship?
Orders ship out in approximately 2-3 business days unless they are
out-of-stock. Please click here for our stock sheet.
*Please note: Inventory changes daily and stock sheet may be incorrect.
We use the
following shipping companies: America West, R&L Carriers,
UPS, Fed Ex, and Airborne Express. Shipping times vary from 3 to 14
business days depending on how far the merchandise is being shipped
from our warehouses.
Someone must
be present to sign for the merchandise and to take it inside when your
order is delivered to your home. Arrangements may be made with
the shipping company for a convenient delivery time.
When your
order arrives, please check the boxes carefully and refuse delivery if
you find damaged or incorrect items in your shipment. Please notify us
immediately if you find undetected damaged parts once your order has
been signed for and delivered. Our manufacturers will ship out
replacement parts ASAP for all damaged items, but they require
notification of the damage no later than 7 days after the delivery date
in order to do so.
The shipping
company is only responsible for shipping the order to your
residence. If you live on an upper floor in an apartment complex,
please be prepared to take possession of your order on the ground floor
level and move it upstairs. Shipping personnel may not carry the
shipment upstairs, take it inside the residence or assemble the
merchandise.
What is
your lowest price guarantee?
We are so
confident that we are offering the lowest prices on all of our beds and
futons, that if you find an item that we sell advertised on another
website for less money, we will beat their price by $5.00. Please
remember that we do not charge shipping on any of our merchandise, so
competitors prices must include the purchase price and any shipping
costs to be considered for this guarantee.
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